Terms of Service – ALMA STATIONERY

‌Effective Date: October 11, 2026‌

These Terms of Service are legally binding agreements between you, the user and customer browsing and purchasing products from our platform, and ALMA STATIONERY ECOM SL, with its registered operational address at Avenida de Portugal 35, C.P. 45600, Talavera de la Reina, Toledo, Spain, official contact telephone number +34 925 804 017‌, and dedicated support email address [email protected]. These terms apply to all access and usage of our official e-commerce website ALMA STATIONERY, all stationery and desk accessory product purchases completed through the platform, and all related services provided by our team. These terms are formulated in full compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), Royal Legislative Decree 1/2007 on General Consumer and User Protection, EU Directive 2011/83 on Consumer Rights, EU Regulation 2022/2065 on Digital Services (DSA), and all other applicable Spanish and European Union commercial regulations.

At ALMA STATIONERY, our core mission is to deliver hand-tested, no-gimmick reliable stationery that glides, sticks and lasts through every busy work and study day. We built this shop to fix all those tiny, annoying office frustrations no one talks about, as we are fed up with flimsy pens that die mid-meeting, notebooks that tear at the first scribble, and stationery that looks great but fails on day two. Every item listed on our platform goes through rigorous nonstop daily use testing by our team through real busy workweeks, with meeting notes scribbled, notebooks stuffed into overstuffed bags, and every desk accessory pushed to its practical limits, to ensure no flashy gimmicks, no overpriced brand markup, only reliable stationery that actually works when you need it most. By accessing, browsing or completing a purchase on our website, you confirm that you have read, understood, and agreed to be bound by every clause outlined in these Terms of Service. If you do not agree with any part of these terms, you are not authorized to use our platform or place any orders for our products.

1. Platform Access and User Eligibility

You must be at least 18 years of age, or have reached the legal age of majority in your country of residence, to create a user account, browse our full catalog, and submit purchase orders on our platform. Minors under the age of 18 may only use our website and make purchases with the full supervision and explicit consent of a parent or legal guardian, who will take full legal responsibility for all activities and orders completed under their oversight.
We grant you a limited, non-exclusive, non-transferable, revocable permission to access and use our website for personal, non-commercial shopping purposes only. You agree that you will not:

Use any automated crawler, bot, scraper or other similar data collection tool to access, copy or extract data from our platform for commercial purposes without our explicit prior written approval
Circumvent any access control, security protocol or geographic restriction we have implemented on our website
Use our platform for any unlawful, fraudulent or unauthorized purpose, including but not limited to submitting fake payment information, impersonating other persons, or placing fraudulent orders with no intention of completing payment
Interfere with, disrupt or place an unreasonable excessive load on our website infrastructure or the servers that host our platform
Reproduce, duplicate, copy, resell or exploit any part of our website content, product images, descriptions or branding elements for commercial use without our formal written permission.

We reserve the full right to immediately suspend or terminate your access to our platform at any time, without prior notification, if we determine that your activities violate any clause in these Terms of Service, or pose a security risk to our platform, other customers, or our operational integrity.

2. User Account Registration and Security

When you choose to create a registered user account on our platform, you agree to provide accurate, complete and up-to-date personal information, including your full legal name, valid active email address, correct contact telephone number and accurate shipping details. You may not register an account using the identity of another person or entity without proper authorization, or create multiple duplicate accounts for the purpose of abusing promotional rules, submitting fake order reviews, or evading usage restrictions.
You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities that take place under your user account. You agree to notify our support team immediately at [email protected] if you become aware of any unauthorized access to your account, or any security breach that compromises your login details. We will not be held liable for any loss or damage arising from your failure to protect your account security, or from unauthorized activities completed under your account before you notify us of the breach.
You retain the full right to request permanent closure of your user account at any time by contacting our support team. After your account closure request is processed, we will securely delete all your personal account data in line with the rules outlined in our published Privacy Policy, except for order records that we are legally required to retain for mandatory tax and commercial record keeping periods.

3. Product Information and Pricing Accuracy

All product listings published on our website, including but not limited to our Acrylic Desktop Organizer Box Set, Arrow Shaped Sticky Notes Page Markers, Bamboo Wooden Pen Holder Desk Organizer, Cork Desk Protector Mat with Calendar Grid, and full range of hand-tested stationery products, include detailed descriptions, real usage photos, material specifications and clearly listed prices. We make every reasonable effort to ensure that all product information, pricing and inventory data displayed on our platform is 100% accurate, but occasional unintentional human errors or technical system glitches may occur.
In the event that a product is listed on our website with an incorrect price that is significantly lower than its actual market value due to a system error, we reserve the right to refuse or cancel any orders placed for that product at the incorrect discounted price, even if the order has already been automatically confirmed and your payment has been processed. In this scenario, we will notify you as soon as possible, provide you with a clear explanation of the pricing error, and offer you the two optional solutions: a full 100% refund of the amount you paid, or the option to purchase the product at its correct regular price. All product prices listed on our website are denominated in Euros, and include the applicable Spanish value-added tax (VAT), unless explicitly stated otherwise at checkout. Prices are subject to change at any time without prior notification, but any price changes will not affect orders that you have already successfully submitted and had confirmed by our team.
All product stock status displayed on our platform is updated in real time as far as possible, but in very rare circumstances, the inventory of a product may be exhausted after you submit your order due to simultaneous high volume of purchases by other customers. If the product you ordered is out of stock and cannot be shipped within our standard processing window, our team will contact you within 2 working days to inform you of the situation, and offer you the options of waiting for the restock of your desired item, selecting an alternative equivalent stationery product of similar value, or processing a full refund of your order payment.

4. Order Submission and Payment Terms

When you click the “complete checkout” button to submit an order on our platform, you are placing a formal binding purchase offer to purchase the selected stationery products listed in your cart. Our team will send you an automatic order confirmation email immediately after receiving your order, which acknowledges receipt of your offer, but does not represent formal acceptance of your order. We formally accept your order only after we have completed the order verification process, confirmed your payment is fully approved, and started processing your shipment for dispatch.
All payments for orders on our platform can be completed via the secure PCI DSS compliant payment methods that are displayed to you on the checkout page. You confirm that the credit card, debit card or other payment method you use to complete your purchase is yours, and that you have full legal authority to use that payment method to make the transaction. All payment processing is handled through our trusted third-party payment service providers, and we never store your full sensitive payment card details on our internal servers, to minimize payment security risks.
We reserve the right to decline any order at our sole discretion for legitimate reasons, including but not limited to: the product you ordered is out of stock, we detect signs of fraudulent payment activity, your shipping address is located outside of our currently supported delivery zones, or you have a history of violating our Terms of Service policies such as submitting large numbers of unjustified return only requests. If we cancel your order after your payment has been processed, we will issue a full refund of the total order amount back to your original payment method within 7 working days.

5. Delivery, Returns and Refund Rules

All shipment services for your orders are governed strictly by the clauses outlined in our official published Shipping Policy, which is accessible via the quick links section at the footer of our website. We currently ship orders to all addresses located within the Spanish mainland and the full European Economic Area (EEA), with clearly defined flat rate shipping fees and free shipping thresholds for orders that meet the minimum total value requirement. All shipments are dispatched with full tracking numbers, and you will receive real time delivery status updates via the tracking link sent to your email after dispatch.
Our official Refund and Returns Policy also applies fully to all purchase transactions completed on our platform. We explicitly restate here that no pure “refund only” requests are permitted under any normal circumstances. All valid refund claims must be paired with the physical return of the delivered product, and we will never issue a full or partial monetary refund to any customer who retains possession of the purchased stationery item, with no exceptions except for instances where the product arrives in a confirmed total loss state during transit verified via official courier damage assessment documentation. All return applications must be submitted within the 14 calendar day withdrawal period starting from the date you receive your order, and all returned items must remain in their original unused condition with all factory packaging intact, to qualify for return inspection. Our team will only process refunds after the returned product is received and passes our quality inspection at our Talavera de la Reina warehouse.

6. Intellectual Property Rights

All content published on our ALMA STATIONERY website, including but not limited to all text content, product descriptions, original product photographs, graphic designs, brand logos, website interface layouts, software codes, and all other related materials, are the exclusive intellectual property assets of ALMA STATIONERY ECOM SL, or are used by us with explicit authorization from the relevant rights holders. These intellectual property works are protected by Spanish Royal Legislative Decree 1/1996 on Intellectual Property, EU Copyright Directive 2001/29/EC, and other international copyright treaty provisions.
You may not reproduce, distribute, publicly display, modify, or use any of our intellectual property protected content for any commercial purposes without obtaining our separate prior written permission. You are prohibited from removing or altering any trademark, copyright notice or other proprietary marks that are attached to any content on our website. If you believe that any content published on our platform infringes your own intellectual property rights, please contact our support team with detailed proof of your ownership of the rights, and we will review your claim and take appropriate corrective action within 10 working days.

7. User Conduct and Prohibited Activities

When using our website, you agree that you will not:

Post, upload or transmit any unlawful, defamatory, obscene, harassing, threatening, or otherwise morally objectionable content in our product review sections, contact form messages, customer service chat conversations or any other public or interactive areas of our platform
Impersonate ALMA STATIONERY ECOM SL, our employees, other users, or other persons or entities, or falsely state or misrepresent your affiliation with any party
Upload any malicious software, viruses, trojan horses or other harmful code that may damage or interfere with the normal operation of our platform, or the technical equipment of other users
Abuse our customer support service by submitting large volumes of repetitive irrelevant messages, making unreasonable verbal threats to our support team, or harassing our staff for non-legitimate claims
Manipulate the pricing system, coupon system, or promotional rules of our platform in bad faith for improper personal gain, such as creating multiple fake accounts to claim unlimited new user exclusive discounts
Submit fake malicious product reviews to damage the reputation of our products, or pay other users to publish fake positive reviews for our products to mislead other customers.

If we confirm that you have engaged in any of the above prohibited activities, we reserve the right to immediately restrict your platform usage, suspend your account, and permanently ban you from placing any future orders on our website, while reserving the right to take further legal action if your actions cause measurable losses to our business.

8. Limitation of Liability

To the maximum extent permitted by applicable law, ALMA STATIONERY ECOM SL shall not be held liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or products, including but not limited to lost profits, lost data, or business interruption losses, that exceed the total order amount you actually paid to us for the specific product or service that gives rise to the claim.
We do not warrant that the operation of our website will be completely uninterrupted, error-free, or completely free from all security vulnerabilities at all times. Temporary service interruptions may occasionally occur due to routine system maintenance, server updates, network failures, force majeure events such as extreme natural disasters, public health emergencies, or other circumstances outside of our reasonable control, and we will not be liable for any losses caused by these temporary interruptions. Nothing in this clause is intended to exclude or limit any of your mandatory legal consumer rights that cannot be waived under applicable Spanish and EU laws, including your rights for defective product guarantees, or rights for damages caused by our gross negligence or intentional misconduct.

9. Modifications to Terms of Service

We reserve the right to update and revise these Terms of Service at any time to reflect changes to our business operations, new legal regulatory requirements, or adjustments to our platform service rules. When we publish revised versions of these terms, we will update the “Effective Date” notice at the top of this document, and post a prominent announcement on the homepage of our website to notify all users of the upcoming changes. Any revised version of the Terms of Service will take effect 10 calendar days after the announcement is published on our homepage. Your continued access to our platform and placing of new orders after the effective date of the revised terms will be treated as your acceptance of the updated clauses. If you do not agree with the revised new terms, you may stop using our platform and close your user account at any time.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Kingdom of Spain, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or relating to these Terms of Service, your use of our website, or any product purchase transaction completed on our platform, shall first be resolved through friendly amicable negotiation between both parties. If the dispute cannot be resolved through negotiation within 30 calendar days, both parties agree that the competent courts located in Toledo, Spain shall have exclusive jurisdiction to hear and adjudicate the dispute.
As a consumer, you also have the right to use the out-of-court dispute resolution platform operated by the Spanish Consumer Arbitration System, or the EU official Online Dispute Resolution (ODR) platform accessible at the European Commission website, to resolve your dispute with us without going through formal court proceedings, in line with applicable EU consumer dispute resolution regulations.

11. Contact Information

If you have any questions, inquiries or concerns about any clause outlined in these Terms of Service, you may contact our team at any time via the following channels:

Data Controller and Operator: ALMA STATIONERY ECOM SL
Registered Address: Avenida de Portugal 35, C.P. 45600, Talavera de la Reina, Toledo, Spain
Telephone Number: +34 925 804 017‌
Email Address: [email protected]

Our team will review your inquiry and send you a formal detailed response within 2 working days.