Avenida de Portugal 35, C.P. 45600, Talavera de la Reina, Toledo, Spain

+34 925 804 017‌

[email protected]

ALMA STATIONERY

Shipping Policy

‌Effective Date: October 11, 2026‌

This Shipping Policy is formally issued by ALMA STATIONERY ECOM SL, with our registered business address at Avenida de Portugal 35, C.P. 45600, Talavera de la Reina, Toledo, Spain, official contact telephone number +34 925 804 017‌, and dedicated shipping support email address [email protected]. This policy applies to all stationery and desk accessory orders placed through our official e-commerce platform ALMA STATIONERY, and is fully formulated in compliance with Spanish Royal Legislative Decree 1/2007 on consumer protection rules, EU Directive 2011/83 on Consumer Rights, and all applicable regional cross-border shipping regulations for commercial e-commerce orders. At ALMA STATIONERY, every item in our catalog from hand-tested pen holders, acrylic desktop organizers, eco-friendly sticky note packs to heavy-duty desk mats goes through rigorous real-world use testing before being listed for sale, and this transparent shipping policy is designed to ensure your carefully curated stationery upgrades arrive at your doorstep reliably, on schedule, and in perfect condition, without unexpected hidden costs or unclear delivery timelines causing unnecessary frustration.

1. Order Processing Timeline

All orders submitted on our platform go through a strict, structured processing workflow before they are handed over to our courier partners, to ensure every item is inspected for quality, securely packed, and matched correctly to your order details. We process all incoming orders during our regular operational hours, which are 9:00 AM to 6:00 PM, Monday to Friday, CET time zone, excluding recognized Spanish national public holidays.
Once you complete your checkout and your payment is fully verified and approved, our team will start processing your order within 24 working hours. Every single product included in your order will go through a secondary quality check to confirm no manufacturing defects are present, before being carefully wrapped with protective bubble padding and placed inside a rigid, tear-resistant shipping carton, to ensure the stationery items inside are fully protected from bumps and light impacts during transit. For orders placed after 2:00 PM on Friday, or during weekends and public holidays, the processing will automatically begin on the next following working day. You will receive a formal order confirmation email right after your payment goes through, and a separate shipment notification email as soon as your order is packed and dispatched, with your unique full tracking number included inside, so you can monitor the full journey of your package in real time.

2. Shipping Coverage and Delivery Zones

We currently provide shipping services for two distinct delivery zones, to cater to customers across our primary operational regions:

  • ‌Domestic Spanish Mainland Shipping‌: We offer standard and expedited shipping options for all delivery addresses located within the Spanish mainland, including our local Toledo community, Madrid, Barcelona and all other mainland regions. We do not impose any minimum order value requirements for customers placing domestic orders, and all stationery products on our website are available for domestic delivery, from our 4 Euro Arrow Shaped Sticky Notes 500-Piece packs to our 26 Euro heavy-duty Metal Mesh Desk Organizer with Handle.
  • ‌European Economic Area (EEA) Shipping‌: We also offer fully tracked international shipping for all delivery addresses located across the 27 EU member states, as well as Norway, Iceland and Liechtenstein. All shipments sent to EEA addresses come with pre-paid customs clearance processing, so customers based in these regions will never face unexpected extra customs duties, import taxes or clearance handling fees at the point of delivery. We handle all required cross-border documentation and declaration work fully on our end, to ensure your order clears customs smoothly without delays.
    At this current stage, we do not offer shipping services to the Canary Islands, Ceuta, Melilla, or countries and regions outside of the European Economic Area, to guarantee that we can maintain our consistent quality of delivery service and avoid unexpected transit delays that could leave customers waiting for weeks for their hand-tested stationery items.

3. Shipping Fee Structure and Free Shipping Threshold

Our shipping pricing system is completely transparent, with no hidden surcharges or undisclosed handling fees added to your order at checkout. All shipping costs are calculated and clearly displayed for you on the checkout page before you confirm your payment:

  • ‌Standard Domestic Spain Mainland Shipping‌: This shipping option carries a flat rate of 3.95 Euro, and applies to all domestic orders below the 40 Euro total pre-tax value threshold.
  • ‌Free Domestic Spain Mainland Shipping‌: Any order with a total pre-tax value equal to or exceeding 40 Euro qualifies for completely free standard domestic shipping, no extra conditions attached. This means you can combine our popular Acrylic Desktop Organizer Box Set (23 Euro) and Felt Desk Blotter with Keyboard Wrist Rest (15 Euro), for example, to easily reach the free shipping threshold and get your full order delivered to your door at no extra cost.
  • ‌Standard EEA International Shipping‌: This shipping option carries a flat rate of 7.95 Euro for all orders with a total pre-tax value below 70 Euro, to cover the cost of cross-border logistics, pre-paid import duties and full tracking services.
  • ‌Free EEA International Shipping‌: Any international EEA order with a total pre-tax value equal to or exceeding 70 Euro automatically qualifies for completely free standard international shipping, with no additional hidden costs.
    If you need expedited shipping services for urgent orders for a work project or back-to-school setup, you may contact our support team at [email protected] before completing checkout, and we will provide you with a custom expedited shipping quotation based on your delivery address, to arrange a faster delivery schedule that meets your urgent timeline.

4. Estimated Delivery Timelines

All estimated delivery timelines listed below are calculated starting from the date your order is officially marked as dispatched in our system, not from the date you submit your order, and these timelines exclude unforeseen circumstances such as extreme bad weather events, public health emergencies, or temporary courier operational disruptions that are outside of our reasonable control:

  • Standard domestic shipping orders to Spanish mainland addresses will be delivered within 2 to 4 working days after dispatch. Customers based in Talavera de la Reina, our local city, can often receive their order as fast as 1 working day after dispatch.
  • Standard international EEA shipping orders will be delivered within 5 to 8 working days after dispatch. Since we pre-process all customs documentation and pre-pay all applicable import duties for EEA orders, you will not face unexpected multi-day customs hold-ups that often cause long delays for other international shipments.
    Once your order is dispatched, you can click the tracking link included in your shipment confirmation email to view real-time updates of your package’s location at any time. If the last location update of your shipment stops refreshing for more than 3 consecutive working days, you can reach out to our support team, and our staff will immediately contact the courier partner on your behalf to locate your package and resolve any outstanding issue.

5. Delivery Rules and Lost/Damaged Shipment Protection

When our courier partner attempts to deliver your package, they will require a signature from you or a designated authorized person at your shipping address to confirm safe receipt of your order. If no one is available to sign for the package on the first delivery attempt, the courier will leave a delivery notification card at your door, with clear instructions for you to reschedule a second free delivery attempt, or arrange to pick up your package at the nearest local courier pickup point.
Before you sign to confirm receipt of your parcel, we strongly recommend that you take a few moments to inspect the outer shipping packaging carefully for signs of severe damage, crushing or water soaking. If you notice that the outer packaging is heavily damaged, you have the full right to refuse to sign for the delivery, and contact our support team immediately. Our team will arrange for the damaged shipment to be returned to us, and we will send you a full brand new replacement order at no extra cost to you.
In the very rare scenario that your package is confirmed to be lost in transit by our courier partner, we will immediately offer you two optional solutions: we can dispatch a full identical replacement order to your address as quickly as possible, or we can process a full 100% refund of your entire order value to your original payment method. You will never need to bear any loss for a shipment that is lost under the courier’s responsibility. If you encounter any delivery-related problem, you may contact our team at +34 925 804 017‌ or send an email to [email protected], and our shipping support team will resolve your issue within 2 working days at maximum.